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Can an owner stay connected to a hands-on business from 2,500 miles away without becoming the go-between for every problem? Richie Zook explains what changed in his communication after moving from Pennsylvania to North Idaho while helping lead Keystone Gun-Krete. He learned to work more closely with managers who could solve problems locally, while keeping personal contact with the people in the field. Richie and…
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Can an owner stay connected to a hands-on business from 2,500 miles away without becoming the go-between for every problem?
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Richie Zook explains what changed in his communication after moving from Pennsylvania to North Idaho while helping lead Keystone Gun-Krete. He learned to work more closely with managers who could solve problems locally, while keeping personal contact with the people in the field.
Richie and Erick Loden discuss customer relationships, return visits, and the cost of trusting other people to run daily operations. Richie is direct about the tradeoff: capable partners or well-paid managers make the arrangement possible, and the move was not a shortcut to greater wealth.
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Richie Zook and Keystone Gun-Krete
https://www.keystonegun-krete.com/
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