Topic Video · One focused idea from a full conversation
About this topic
A growing business needs more than a record of last month's results. What will you change to earn next year's growth? Michael shares the forecasting habit he wishes he had adopted earlier, then explains how reviews and memorable patient care supported growth. From a free patient appreciation day to personal gifts chosen around patients' lives, his examples show what it meant to give people a…
Show notes, links & resources
A growing business needs more than a record of last month's results. What will you change to earn next year's growth?
THE WEEK'S CONVERSATIONS, IN ONE EMAIL
Choose the depth that fits your time: the full conversation, a roughly 20-minute CONDENSED edition, or a focused Topics episode.
Join the From The Ground Up Show newsletter: https://fromthegroundupshow.com/newsletter/
Michael shares the forecasting habit he wishes he had adopted earlier, then explains how reviews and memorable patient care supported growth. From a free patient appreciation day to personal gifts chosen around patients' lives, his examples show what it meant to give people a story worth telling. The conversation focuses on thoughtful service and the decisions behind it.
WATCH THIS TOPICS EPISODE
YouTube: https://youtu.be/uY1KMEJsHQw
Watch The Full Episode: https://youtu.be/ocamQ9V1ceI
GO DEEPER WITH FROM THE GROUND UP SHOW
From The Ground Up Show: Topics features complete, focused episodes built around one useful question or lesson. Get more context, stories, and lessons in the full-length conversations.
Watch and subscribe: https://www.youtube.com/@FromTheGroundUp-k9p
Listen to the full show: https://pod.link/1846907140
MORE FROM THE GROUND UP SHOW: TOPICS
YouTube playlist: https://www.youtube.com/playlist?list=PLVzToS_5Hj6o
Podcast apps: https://pod.link/6808750058
FROM THE GROUND UP SHOW CONDENSED
Explore the conversations in roughly 20 minutes.
YouTube playlist: https://www.youtube.com/playlist?list=PLa9BVKGD64tA
Podcast apps: https://pod.link/6806079674
GUEST & RESOURCES
Dr Michael Filosi
https://au.linkedin.com/in/michaelfilosi
ABOUT FROM THE GROUND UP SHOW
Real stories. Hard lessons. Stronger foundations. From The Ground Up Show delivers honest business and leadership conversations and practical lessons for owners, operators, tradespeople, entrepreneurs, and leaders building something that lasts—with hearts, hands, and hustle.
Hosted by Erick Loden, a former commercial roofing company owner and business advisor. From 2014 to 2025, he owned and ran his roofing company, growing annual revenue more than eightfold and operating profit nearly fifteenfold before completing a successful internal sale.
Website: https://www.fromthegroundupshow.com
Have a question for Erick or an upcoming guest?
https://fromthegroundupshow.com/ask-a-question/
Have a story built through hearts, hands, and hustle? Apply to be a guest and tell your story:
https://fromthegroundupshow.com/be-a-guest/
#FromTheGroundUpShow #CustomerExperience #BusinessGrowth #PatientExperience #Leadership #Hospitality
